Enterprise-class IT for the Valley’s small and mid-sized businesses.
Networks, computers, security and phone systems, designed, installed and supported by one local team.
Call for support (210) 405-5478Network support
Day-to-day care for the network your business depends on, from troubleshooting outages to keeping firewalls and firmware current.
Troubleshooting & resolution
- Identifying and resolving connectivity issues
- Hardware troubleshooting for routers, switches and more
- Link failure detection and resolution
Monitoring & management
- Real-time traffic and performance monitoring
- Device health checks and alerts
- Bandwidth and usage analysis
Backup & redundancy
- Backup pathways for critical links
- Configuration backups for network equipment
Security management
- Firewall implementation and management
- Intrusion detection and prevention (IDS/IPS)
- VPN setup and management
User access management
- Network authentication (RADIUS, TACACS+)
- VLANs for user segmentation
- Guest network setup and management
Patch & update management
- Current firmware and patches on every device
- Regularly scheduled security patching
Wireless networks
- Wireless design and implementation
- Signal strength testing and troubleshooting
- Access point and controller management
Network engineering
Planning and building networks that grow with your organization, stay up when something fails, and are documented so nothing is a mystery.
Design & architecture
- Planning new network infrastructure
- Scaling existing networks as you grow
- Designing for high availability and redundancy
Implementation & configuration
- New routers, switches, firewalls and more
- Routing protocols such as BGP, OSPF and EIGRP
- Quality of Service (QoS) policies
Capacity & performance
- Anticipating future needs from usage trends
- Tuning the network for specific applications
Disaster recovery
- Network recovery strategies
- Simulating and testing recovery scenarios
Documentation
- Network diagrams, kept up to date
- Configurations, policies and procedures
Integration
- Getting different systems to work together
- Bringing third-party services into your network
Automation
- Network automation tools and scripts
- Automating repetitive tasks and deployments
Vendors & consulting
- Evaluating and selecting equipment and providers
- Working with vendors on your behalf
- Advice on best practices and what’s coming next
- New solutions tested in our lab first
Computer support
We service and repair Windows, Linux and Apple workstations, remotely or on site.
Helpdesk
- Remote troubleshooting and problem resolution
- On-site technical support
- 24/7 phone support and ticketing
Hardware
- Hardware diagnostics
- RAM, drive and GPU replacements and upgrades
- Printer, scanner and peripheral setup
Software
- Operating system installs, upgrades and fixes
- Application installs, upgrades and fixes
- Software license management
Virus & malware removal
- Regular system scans
- Removal and remediation
- Protection software installed and kept current
Office networking
- Wired and wireless setup
- Connectivity troubleshooting
- VPN and firewall configuration
Data
- Backup and recovery
- Data migration and transfer
- Cloud backup setup and management
Performance & maintenance
- System cleanup and startup optimization
- Scheduled checks, updates and patching
- Hardware cleaning
- Upgrade recommendations
Monitoring
- Real-time system health monitoring
- Alerts for potential issues
Security
- Security audits
- Firewall and security software installation
- Staff training on safe practices
Remote work
- Remote desktop setup
- Zoom, Teams and collaboration tools
- Securing remote connections
User training
- Basic computer skills
- Microsoft Office, Adobe and other software
- Security and performance habits
Mobile devices
- Phone and tablet troubleshooting
- Software updates
- Data sync and backup
Custom PC builds
- Personal and gaming systems
- Workstations for video editing, 3D modeling and more
Planning
- Technology recommendations
- Upgrade and replacement planning
E-waste recycling
- Proper disposal of old hardware
- Secure data destruction
Telecom & VoIP
Practical phone solutions, from traditional lines to cloud-hosted VoIP.
Landlines
- Traditional copper and fixed-line service (POTS)
VoIP
- VoIP over your existing broadband
- Cloud-hosted VoIP phone systems